Frequently asked questions
Short answers to the questions we are asked most often.
Do prices include VAT?
Yes. All prices for products, services and shipping include VAT (10% for food, 22% for merch and services).
How do I pay?
In USDT on the Polygon network, to the address shown at checkout, at the fixed rate stated. The order is confirmed once the transaction is verified on the blockchain. See Terms and conditions.
Do you ship abroad?
Yes, worldwide. Outside the European Union, duties and customs formalities are paid by the recipient. Rates and times: Shipping.
When will my merch arrive?
CRABBY™ merch is made to order: about 2-3 weeks plus shipping time.
Can I return a product?
Merch yes, within 14 days from delivery. Food no, by law, except for damage or non-conformity reported within 24 hours. See Refunds.
Can I order more than 20 kg?
Yes, but not online: write to shop@bluedeltacrab.shop for a quote.
Who is behind the sites?
Labo Tecnic Studio of Mirco Pregnolato, Via G. Leopardi 12, 45014 Porto Viro (RO), Italy, VAT no. IT01504180298. The mark and the house seal belong to the Blue Delta Crab™ Consortium. The three sites are bluedeltacrab.com (institution and supply chain), bluedeltacrab.shop (products and services) and crabby.blue (the CRABBY™ character).
Where can I buy?
On bluedeltacrab.shop, with one cart and one checkout for all three sites. Prices include VAT, payment in USDT on the Polygon network, worldwide shipping.
Do you use profiling cookies?
No. We only use technical browser storage needed for the site to work. Details are on the Cookies page and you can clear it at any time: see Data preferences and rights.
How do I exercise my data rights?
Write to shop@bluedeltacrab.shop for access, rectification, erasure, restriction, portability or objection. Details in Privacy.
Labo Tecnic Studio of Mirco Pregnolato, Via G. Leopardi 12, 45014 Porto Viro (RO), Italy, VAT no. IT01504180298